Refund policy

Last updated: 1 October 2025

This policy applies to consulting fees invoiced by Stack Ridge (Pty) Ltd. We do not sell physical goods or software subscriptions through this website.

Deposits

Fixed-fee engagements require a 40% deposit to reserve calendar time. Retainers are prepaid monthly.

Cancellation by client

• More than fourteen days before kickoff: full deposit refund minus ZAR 850 administration fee.
• Seven to fourteen days before kickoff: 50% deposit refund.
• Less than seven days before kickoff or after access is granted: deposit non-refundable; unused days may be credited toward a rescheduled start within ninety days.

Rescheduling

One free reschedule is allowed if requested at least seven days before kickoff. Additional moves may incur ZAR 2,100 replanning fee.

No-shows

Missed intake or readout calls without twenty-four hours notice consume one retainer hour or are billed at ZAR 2,100 for fixed-fee engagements.

Work already started

After analysis deliverables are shared, fees are earned pro-rata by days completed. Partial refunds apply only if we fail to deliver agreed scope and cannot remedy within ten business days.

Non-refundable items

Approved travel expenses, third-party tool licenses purchased on your behalf, and rush fees are non-refundable once incurred.

Cancellation by Stack Ridge

If we cancel for reasons other than client breach, we refund unused prepaid amounts within fourteen business days.

Refund method and timing

Refunds are issued to the original payment method in ZAR. Processing typically completes within ten business days after approval.

How to request

Email info@stack-ridge.digital with invoice number and reason. We confirm eligibility within three business days.

Exceptions

Consumer rights under South African law remain unaffected where they apply to your transaction.